Privacy Policy

2. Information We Collect

We only collect information that is necessary to provide, schedule, bill for, and improve our garage door services. We do not sell your personal information to anyone. The categories of information we may collect include:

A. Information You Provide Directly

• Contact details — full name, phone number, email address, and service ZIP code when you call, fill out a form, or book online.
• Property address — the street address where the service will be performed, including any gate codes or access instructions you provide.
• Service details — description of the issue, garage door brand, model, age, photos you upload, and any prior repair history you share.
• Payment information — billing name, card type (Visa, Mastercard, Amex, Discover), and the last four digits of your card. Full card numbers are processed by our PCI-compliant payment processor and never stored on our servers.
• Communications — the content of emails, text messages, voicemails, or live chat messages you send us.

B. Information Collected Automatically

• Device & browser data — IP address, browser type and version, operating system, screen resolution, and time zone.
• Usage data — pages visited, time on page, referring website, click paths, and the dates and times of your visits.
• Location data — approximate city and state derived from your IP address, used to route your request to the nearest technician.

C. Information Collected From Third Parties

• Information you provide to a referral partner, advertising platform, or review site (such as Google, Yelp, Angi, or HomeAdvisor) when you find us through their service.
• Public records that verify our technicians' licenses, insurance, and certifications — used solely for compliance and quality assurance.

3. How We Use Your Information

We use the information we collect for the following business purposes:

1. Providing service — scheduling appointments, dispatching technicians to your address, preparing estimates, completing repairs and installations, and providing follow-up support.
2. Billing and payments — processing payments, issuing invoices and receipts, handling refunds and chargebacks, and preventing fraud.
3. Customer communication — sending appointment confirmations, technician arrival updates, service reminders, warranty notices, and responding to your questions.
4. Marketing (with consent) — sending seasonal offers, maintenance reminders, and newsletters. You can opt out at any time using the unsubscribe link or by replying STOP to any SMS.
5. Service improvement — analyzing trends in service requests, monitoring technician performance, and improving our website and operations.
6. Legal compliance — maintaining records required by state licensing boards, insurance carriers, and tax authorities, and responding to legal requests.
7. Safety and security — verifying identity, preventing fraudulent bookings, and protecting our employees, customers, and property.

4. Legal Basis for Processing

If you are located in the European Economic Area, the United Kingdom, or another jurisdiction that requires a legal basis for processing personal data, we rely on the following bases under the GDPR:

You may withdraw your consent at any time by contacting us at privacy@guardiangaragepros.com. Withdrawing consent does not affect the lawfulness of processing that took place before withdrawal.

5. Cookies & Tracking Technologies

Like most websites, we use cookies and similar tracking technologies (pixels, web beacons, local storage) to operate the site, remember your preferences, understand how visitors use our pages, and measure the effectiveness of our advertising. Cookies are small text files stored on your device.

Types of cookies we use

You can control cookies through your browser settings. Most browsers let you block or delete cookies, but disabling strictly necessary cookies may prevent certain features of our site (such as the quote form) from working. We do not use cookies to track you across third-party websites for targeted advertising without your explicit opt-in.

6. Sharing & Disclosure

We may share your personal information with the following categories of recipients, but only to the extent necessary to provide our service or comply with the law:

• Service providers — third parties that perform services on our behalf, such as payment processors (Stripe, Square), scheduling software (ServiceTitan), SMS gateways (Twilio), email platforms (Mailchimp), and customer review platforms. These providers are contractually bound to protect your data and may not use it for any other purpose.
• Our technicians and subcontractors — limited to the contact, address, and service details they need to perform the work you requested.
• Insurance carriers and warranty administrators — when a claim or warranty registration requires it.
• Parts suppliers — when registering your door, opener, or spring warranty with the manufacturer.
• Legal and accounting professionals — to comply with subpoenas, audits, or regulatory inquiries.
• Business transfer — in the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the acquiring entity, subject to the same protections described in this policy.

We never sell or rent your personal information for marketing purposes. We never share your information with social media platforms for cross-site behavioral advertising.

7. Third-Party Services & Links

Our website contains links to third-party websites and integrations with third-party tools that we do not control — including Google Maps, Facebook, Yelp, YouTube, payment portals, and door manufacturer warranty pages. Each of these third parties has its own privacy policy governing how they collect and use your information.

When you click a link to a third-party site, you are leaving our website and are subject to that site's privacy practices. We strongly encourage you to read the privacy policy of every website you visit. We are not responsible for the privacy practices or content of third-party websites.

8. Data Retention

We keep your personal information only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Our general retention schedule is:

When retention ends, we securely delete or anonymize the data. If you ask us to delete your information earlier, we will honor that request except where we are legally required to retain it.

9. Data Security

We use industry-standard technical, physical, and organizational safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption — all data in transit is protected with TLS 1.2+ and all sensitive data at rest is encrypted using AES-256.
• Access controls — role-based access, unique user credentials, multi-factor authentication for administrative accounts, and quarterly access reviews.
• PCI-DSS compliance — credit card data is handled exclusively by our certified payment processor; our systems never store full card numbers or CVV codes.
• Employee training — annual privacy and security training for all employees and technicians who handle customer information.
• Vendor oversight — service providers must sign Data Processing Agreements and meet our security standards.
• Incident response — a documented incident response plan with notification to affected customers within 30 days of a confirmed breach, where required by law.

10. Your Privacy Rights

Depending on where you live, you may have some or all of the following rights regarding your personal information:

To exercise any of these rights, contact us using the details in Section 14. We will respond within 30 days (or as required by your local law). We may ask you to verify your identity before fulfilling a request to protect your account.

If you are dissatisfied with our response, you have the right to lodge a complaint with your local data protection authority — for example, the California Attorney General's Office or, in the EU/UK, the relevant supervisory authority.

11. California Privacy Notice (CCPA & CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) give you additional rights. This section supplements the rest of this Privacy Policy.

Categories of personal information collected

In the past 12 months we have collected the following categories of personal information as defined by California Civil Code §1798.140:

Your additional California rights

• Right to know — what categories and specific pieces of personal information we have collected about you in the past 12 months.
• Right to delete — request deletion of your personal information, subject to legal exceptions.
• Right to correct — request correction of inaccurate personal information.
• Right to opt-out of sale or sharing — Guardian does not sell or share your personal information for cross-context behavioral advertising, so no opt-out is needed. We honor "Global Privacy Control" signals sent by your browser.
• Right to limit use of sensitive data — we do not collect sensitive personal information as defined by CPRA, so this right is not applicable.
• Right to non-discrimination — we will not deny service, charge different prices, or provide a different level of service because you exercised a privacy right.

To submit a request under CCPA/CPRA, email privacy@guardiangaragepros.com or call Call Now. You may also designate an authorized agent to make a request on your behalf by providing written authorization.

12. Children's Privacy

Our services are intended for adults who own, rent, or manage residential or commercial property. We do not knowingly collect personal information from children under 13 years of age, and we do not direct any part of our website or marketing to children.

If you believe a child has provided us with personal information, please contact us immediately at privacy@guardiangaragepros.com. We will promptly delete any such information and take steps to prevent future collection. For residents of California, our services are not directed to anyone under 16, and we do not knowingly collect personal information from minors under 16 without verifiable parental consent.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or the services we offer. When we do, we will revise the "Last Updated" date at the top of this page.

• Material changes (such as new categories of data we collect or new ways we share it) will be posted on our website and, where appropriate, sent to you by email at least 30 days before the change takes effect.
• Non-material changes (such as clarifications, formatting fixes, or updated contact information) take effect as soon as the updated policy is posted.
• Continued use of our website or services after a change takes effect constitutes acceptance of the updated policy.

You can review the previous version of this policy at any time by contacting us. A changelog of material revisions is available on request.

14. Contacting Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, we want to hear from you. Please reach out through any of the following channels:

We are committed to working with you to resolve any concern about your privacy. We will respond to your request within the timeframe required by applicable law and no later than 30 days.